Returns & refunds
These terms apply if you are a consumer buying from us in the UK. Nothing here affects your statutory rights.
Your right to cancel
You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not need to give a reason.
You can cancel at any time from the moment you place your order until 14 days after the day you receive your cable.
Pre-orders
Where a cable is sold as a pre-order, we take payment at the time of ordering and dispatch when the production run arrives.
- You can cancel at any time before dispatch and we will refund you in full.
- Your 14-day cancellation period starts the day your cable arrives, not the day you ordered.
- If we cannot dispatch within 30 days of your order, and we have not agreed a longer period with you, you may cancel and we will refund you in full.
How to cancel
Email hello@keburucables.com with your order number and tell us you are cancelling. A clear statement is enough. We will acknowledge it by email.
Sending it back
If your cable has already arrived, send it back within 14 days of telling us you are cancelling.
You pay the cost of return postage, unless the cable is faulty or not as described, in which case we pay. We recommend a tracked service, as the cable remains your responsibility until it reaches us.
You may handle the cable as you would in a shop. If its value is reduced by handling beyond that, we may reduce your refund accordingly.
Your refund
We refund you within 14 days of receiving the cable back, or of you showing us proof that you have sent it, whichever is sooner. If the cable never reached you, we refund within 14 days of you telling us you are cancelling.
We refund to the payment method you used. Your refund includes the standard delivery charge you paid to receive the order. If you chose a faster or upgraded delivery, we refund the standard rate only.
If something is faulty or not as described
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.
- Within 30 days of delivery you can reject a faulty cable and ask for a full refund.
- After 30 days you can ask for a repair or a replacement. If that is not possible, or does not fix the problem, you can ask for a refund or a price reduction.
We pay return postage on faulty items.
Contact
kēburu cables · hello@keburucables.com
We aim to reply within 2 working days.